Euroclear’s group of Eurozone central securities depositaries (CSDs) have deployed the inter-company workflow solution from Taskize as their primary client service channel for all types of requests, including complex queries.
ESES, the group comprising of the CSDs in France, Belgium and Netherlands, follows Euroclear Bank and its UK & Ireland operations in implementing the platform.
Taskize replaces phone and email within the operational process, improving security, simplifying access, and ensuring clients know the progress and status of their requests. This enables the CSDs to prioritise, resolve and manage client enquiries “more effectively than via phone and email”, Taskize and Euroclear said in a statement.
Participants of these European markets be able to deal with enquiries referencing multiple institutions and business units through a single screen, through Taskize, enabling them to monitor operational risks, improve execution across the financial supply chain, and reduce operating costs.
The two organisations added participants will also be able to report buy-in trades directly to Euroclear by utilising Taskize’s CSDR buy-in solution.
Taskize serves a community of over 230 financial firms in 50 countries, comprising buy-side, sell-side and infrastructure providers including Euroclear, LCH and DTCC.
“Taskize will provide a fully digital solution to save valuable time and ensure continuous support while enhancing the overall customer experience,” said Brigitte Daurelle, Chief Executive Officer, ESES.