The self-service client model
Self-service has become prevalent in the customer service experience through new technologies at supermarkets and airports, but can this spread to securities services?
Tag: robotics
BNY Mellon continues build-out of digital leadership with new hires
The appointments follow the recent addition of an artificial intelligence (AI) and robotics expert from State Street last month.
Global custodians increase tech spend in new arms race
A UBS survey showed 87% of participants from banks with assets of $250 billion and above believe technology spending will increase annually over the next three years.
BNY Mellon appoints senior technologist to lead AI and robotics efforts
BNY Mellon has already made some progress in implementing robotics and machine learning to its asset servicing business.
SS&C poaches technology executive from Citco for hedge fund admin business
Hedge fund administration has been cited as the perfect testing ground for new technologies, such as artificial intelligence and natural language processing.
Arrival
The securities services industry is beginning to roll out chatbots to respond to client queries, so what can we expect from this new technology going forward? Jonathan Watkins investigates.
BNP Paribas Securities Services close to deploying 100 robotics programmes
The bank has already automated 40 processes through RPA for its securities services business, and is looking to deploy AI in a number of client-facing areas.
BNY Mellon CEO names a new lead for company-wide digital revamp
BNY Mellon will build a global digital team across the bank, with the aim to attract new talent and setting its strategic digital direction.
How custodians learned to stop worrying and love the FinTechs
More and more FinTech firms are now entering the securities services space hoping to disrupt the industry, and while we’ve been busy asking whether they pose a direct threat or an opportunity for custodians, the incumbents have been planning behind the scenes.
Custodians zeroing in on robotics use cases
Having been dramatically oversold, custodians are becoming more rational in what robotic technologies can and cannot be used for.